Professional Business Documentation & Digital Asset Management

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Privacy Policy

Last Updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

• Name, email address, phone number, and other contact information
• Business information and documentation you upload to our platform
• Payment information (processed securely by third-party providers)
• Communications between you and CredibleCapture

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and provide customer service
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with trusted partners who assist us in operating our website and conducting business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. Contact us to exercise these rights.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

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Terms of Service

Last Updated: December 2024

Acceptance of Terms

By accessing and using CredibleCapture services, you accept and agree to be bound by the terms and provision of this agreement.

Service Description

CredibleCapture provides professional business documentation and digital asset management services. Our services include document management, digital asset organization, compliance documentation, and related business solutions.

User Obligations

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services only for lawful purposes
• Respect intellectual property rights
• Comply with all applicable laws and regulations

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted service. We may modify or discontinue services with appropriate notice.

Limitation of Liability

CredibleCapture's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate this agreement with appropriate notice. Upon termination, your right to use our services ceases immediately.

Governing Law

This agreement is governed by the laws of New York State, United States.

Contact Information

For questions about these Terms of Service, contact us at [email protected].

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DMCA Policy

Last Updated: December 2024

DMCA Compliance

CredibleCapture respects the intellectual property rights of others and expects users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Filing a DMCA Notice

If you believe that content on our platform infringes your copyright, please provide the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the material that is claimed to be infringing
• Your contact information (name, address, telephone number, and email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner
• Your electronic or physical signature

Counter-Notification

If you believe that material was removed or disabled by mistake or misidentification, you may file a counter-notification with the same information requirements.

Repeat Infringers

We have a policy of terminating accounts of users who are repeat infringers of intellectual property rights.

Contact for DMCA Notices

Send DMCA notices to our designated agent:

DMCA Agent
CredibleCapture Solutions LLC
1247 Broadway Suite 3600
New York, NY 10001
Email: [email protected]

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our services.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Analytics Cookies: We use these cookies to understand how visitors interact with our website, helping us improve our services.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Managing Cookies

You can control and manage cookies in your browser settings. Please note that removing or blocking cookies may impact your user experience and some features may not function properly.

Third-Party Cookies

We may use third-party services that place cookies on your device. These services have their own privacy policies and cookie practices.

Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have questions about our Cookie Policy, please contact us at [email protected].

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GDPR Compliance

Last Updated: December 2024

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your data
• Right to Withdraw Consent: You can withdraw consent at any time

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interest: When we have legitimate business interests

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at [email protected].

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

International Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place to protect your data.

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month.

Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with GDPR requirements.

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Frequently Asked Questions

What services does CredibleCapture provide?

CredibleCapture offers comprehensive business documentation and digital asset management services, including document lifecycle management, digital asset organization, compliance documentation, data migration, custom workflow solutions, and training support.

How secure is my data?

We use bank-level security with enterprise-grade encryption, secure cloud storage, and multi-factor authentication. All our systems are regularly audited and comply with industry security standards.

What industries do you serve?

We serve businesses across various industries including healthcare, finance, manufacturing, technology, legal services, and more. Our solutions are customizable to meet industry-specific requirements.

How quickly can you implement your solutions?

Implementation timelines vary based on project scope. Most standard implementations are completed within 2-4 weeks, while larger enterprise deployments may take 6-12 weeks.

Do you provide training for our team?

Yes, we provide comprehensive training including documentation, video tutorials, live training sessions, and ongoing support to ensure successful adoption of our solutions.

What are your pricing options?

We offer flexible pricing plans based on your specific needs, team size, and required features. Contact us for a customized quote and free consultation.

Do you offer a money-back guarantee?

Yes, we stand behind our work with a 100% satisfaction guarantee. If you're not satisfied with our services, we'll work with you to make it right or provide a full refund.

How do I get started?

Simply contact us through our website, phone, or email to schedule a free consultation. We'll assess your needs and provide recommendations for the best solution.